Prometric Exam Day Rules: What to Bring, ID Requirements, Reschedule & Cancellation Policy, and How Long Your Eligibility and Result Stay Valid (2026)
Everything that happens between booking and your score: the exact ID rules, what is and is not allowed in the testing room, arrival time, break rules, how to reschedule or cancel without losing your fee, what happens if you miss the exam, and how long an eligibility letter and a pass result remain valid for each GCC regulator.
Candidates lose exam fees every week for reasons that have nothing to do with medicine: a passport name that does not match the booking, a late arrival, a reschedule made one day inside the penalty window. This guide covers the administrative side of the Prometric exam so that the only thing you need to worry about on the day is the questions.
What to bring
- Valid passport — the only ID accepted for international candidates at most centres. The name must match your booking exactly, including middle names and spelling. National ID cards are accepted in some home-country centres, but a passport removes all doubt.
- Confirmation number — printed or on your phone (the phone goes into a locker before you enter).
- Nothing else. Watches, phones, wallets, notes, food, water and jackets with pockets are stored in a locker. Prescription medication and medical devices are allowed with prior approval.
Arrival and check-in
- Arrive 30 minutes early. Candidates who arrive more than 15 minutes after the appointment time are usually marked as no-shows and forfeit the fee.
- Check-in involves ID verification, a photograph, a palm-vein or fingerprint scan at some centres, a pocket check and a signature agreeing to the rules.
- You receive a laminated note board and marker (or scratch paper) and are escorted to a workstation. An on-screen calculator is provided where the exam allows one.
Inside the exam
- The exam starts with a short tutorial that does not count against your time.
- Questions are single-best-answer MCQs; you can flag questions and return to them within the section.
- Unscheduled breaks are allowed at most centres but the clock keeps running, and you are re-checked on the way back in.
- Talking, looking at another screen, or leaving the building ends the attempt.
Format, question count and pass mark differ by regulator — see pass scores by authority and the syllabus blueprint.
Reschedule and cancellation policy
Prometric's policy is set per client programme, but the GCC regulators follow a broadly similar pattern:
| Days before appointment | Reschedule | Cancel |
|---|---|---|
| 30 days or more | Free | Full refund (minus any processing fee) |
| 5 to 29 days | Fee (typically USD 25–50 or a percentage of the exam fee) | Partial refund or fee |
| Fewer than 5 days | Not allowed — the fee is forfeited | Not allowed — the fee is forfeited |
Always check the exact rule shown on your confirmation email; some programmes use a 24-hour rule instead. Reschedule online in your Prometric account rather than by phone — you get an instant confirmation and an audit trail. Exam fees for every regulator are listed in the 2026 fee guide.
What if I miss the exam?
A no-show forfeits the fee and, for most regulators, counts as an attempt. You must request a fresh eligibility or exam authorisation from the regulator before you can book again. Documented emergencies (hospitalisation, bereavement, natural disaster) can sometimes be appealed through Prometric's candidate care within a few days — keep evidence.
How long is my eligibility letter valid?
| Regulator | Typical eligibility / exam-authorisation validity |
|---|---|
| DHA | Around one year from issue; attempts must be taken within the window |
| MOHAP | Around one year |
| SCFHS | Exam eligibility linked to classification; typically 6–12 months per authorisation |
| QCHP | Around one year |
| NHRA / OMSB | 6–12 months |
These windows are subject to change; the exact expiry is printed on your eligibility letter. If it lapses you reapply and pay again.
How long is a pass result valid?
A pass is not a licence — it is one component of a licence application. Most regulators accept a pass for about two years; if you have not activated a licence through an employer by then, you may need to retake. SCFHS ties results to your classification and registration, so complete registration promptly. Results timelines and score reports are explained in the results guide; if you did not pass, see the retake rules.
Exam-day checklist
- Passport valid, name matches the booking, and not expiring within six months.
- Confirmation number saved and centre address checked on a map the day before.
- Reschedule window noted in your calendar.
- Full-length mock completed in the last week under timed conditions — use the practice banks.
- Sleep, breakfast, arrive 30 minutes early.
Frequently asked questions
Can I use a national ID card instead of a passport at a Prometric centre?
Some home-country centres accept a government ID with photo and signature, but a passport is accepted everywhere and avoids name-mismatch problems. Carry the passport.
How late can I reschedule a Prometric exam for free?
For most GCC regulator programmes, rescheduling is free up to 30 days before the appointment, carries a fee between 5 and 29 days, and is not possible in the final days. Your confirmation email states the exact rule.
Does a no-show count as a failed attempt?
For most regulators, yes — the attempt is consumed and the fee is lost. You need a new authorisation from the regulator to rebook.
How long is a Prometric pass valid for a GCC licence?
Typically around two years. You must activate a licence with an employer within that period or the regulator may require a fresh attempt.