How to Reschedule or Cancel a Prometric Exam: Deadlines, Fees, Step-by-Step Instructions and What Happens if You Miss the Appointment — DHA, MOHAP, SCFHS, QCHP and Other Gulf Exams (2026)
You can move a Prometric exam date online in a few minutes — free if you do it 30 days or more ahead, for a fee between 5 and 29 days, and not at all inside the last 5 days for most Gulf programmes. This guide gives the steps, the deadlines, the cost, and what to do after a missed appointment or an emergency.
Short answer: log in to the Prometric website, choose Reschedule/Cancel, enter your confirmation number, and pick a new date. How much it costs depends on how close you are to the appointment.
Deadlines and fees
| Time before the appointment | Reschedule | Cancel |
|---|---|---|
| 30 days or more | Free | Refund, less any processing fee |
| 5 to 29 days | Change fee, typically USD 25–50 | Partial refund or fee |
| Fewer than 5 days | Not allowed; fee forfeited | Not allowed; fee forfeited |
This is the pattern most Gulf programmes follow. Each authority agrees its own policy with Prometric and some use a different cut-off, so the rule printed in your confirmation email is the one that applies to you. Read it on the day you book.
Step by step
- Find your confirmation number in the booking email from Prometric.
- On the Prometric website, select the authority's programme (DHA, MOHAP, SCFHS, QCHP and so on) and choose Reschedule/Cancel.
- Enter the confirmation number and the first letters of your surname as they appear in the booking.
- Search for a new date and centre. You may change the city or the country at the same time.
- Pay the change fee by card if one applies.
- Wait for the new confirmation email before you close the page, and check the date, time and centre address.
Do it online rather than by telephone: you get written confirmation immediately.
Before you move the date, check your eligibility expiry
The new date must fall inside the validity of your eligibility. If you push the exam past that date, the booking will not go through or, worse, the seat is confirmed but the authority no longer recognises the attempt. Typical validity is six to twelve months from issue (validity by authority). If it has already lapsed, see what to do when eligibility expires.
If you miss the exam
- A no-show forfeits the full fee.
- Most authorities count it as an attempt.
- You need a new authorisation from the authority, and a new payment, before you can book again.
- Arriving more than about 30 minutes late is treated as a no-show.
Emergencies
Hospital admission, a death in the immediate family, a natural disaster or a documented travel ban can be appealed. Contact Prometric candidate care within a few days, with evidence: a discharge summary, death certificate or official notice. Approval is discretionary. "I was not ready" is not a ground, so if you doubt your preparation, move the date while it is still free.
If the centre cancels
When a centre closes for a technical fault, power failure or public holiday, Prometric rebooks you at no charge. Keep travel receipts; some programmes consider reimbursement claims. You will be notified at the email address in your booking, so check it the evening before.
Should you reschedule?
Move the date if your timed mock scores are below the pass mark with more than 30 days to go — it costs nothing. Inside 30 days, weigh the change fee against the cost of a failed attempt, which is the full exam fee plus a waiting period (retake rules, fees by authority). Use the 30-day study plan and timed mocks from the question banks to decide on evidence rather than nerves.
Frequently asked questions
How do I reschedule my Prometric exam?
On the Prometric website, select your authority's programme, choose Reschedule/Cancel, enter your confirmation number and surname, select a new date and pay any change fee.
Is there a fee to reschedule a Prometric exam?
For most Gulf programmes it is free 30 days or more before the appointment and typically USD 25–50 between 5 and 29 days. Inside 5 days changes are not allowed.
Can I cancel my Prometric exam and get a refund?
Usually yes if you cancel 30 days or more ahead, less a processing fee. Closer to the date the refund is partial or nil.
Can I change the test centre when I reschedule?
Yes. You can choose a different city or country when you select the new appointment.
What happens if I do not attend?
The fee is forfeited, most authorities count an attempt, and you need a new authorisation and payment to book again.